This policy explains how cancellations, refunds, and disputes work for Duolyx subscriptions. Duolyx is a digital software service — no physical goods are shipped, so there is no separate return process.
1. How to cancel
You can cancel your subscription at any time by:
- Signing in to Duolyx → Settings → Plans & Billing → Manage subscription, then choosing “Cancel subscription”, or
- Emailing billing@duolyx.com from the email address on your account.
Cancellation takes effect at the end of your current billing period. You keep full paid access until then. After the period ends, your account automatically downgrades to the Free plan — your booking links, event types, and history remain available on the reduced feature set.
2. Refunds
Monthly subscriptions
Monthly charges are non-refundable except at our discretion or where required by law. If you cancel mid-month, you keep access through the end of the paid period; no partial refund is issued.
Annual subscriptions
Annual subscriptions may be refunded on a prorated basis if requested within 30 days of the charge and the account has not been used substantially. To request a prorated refund, email billing@duolyx.com with your account email and the charge date. We aim to respond within 3 business days.
Duplicate or accidental charges
Duplicate charges caused by a Duolyx billing error are refunded in full. Contact billing@duolyx.com.
3. Trial period
New accounts receive a 14-day free trial with full feature access. No card is charged during the trial, so no refund is applicable if you do not upgrade before the trial ends.
4. Failed payments
If a scheduled payment fails, Stripe will retry the charge for up to 21 days per its standard schedule. During that window, your account shows a past-due banner and continues to work. If we cannot recover the payment, the account is downgraded to Free — no refund is due because no charge was successful.
5. Chargebacks
If you dispute a charge with your bank rather than contacting us first, we may suspend your account while the dispute is under review. We would much rather resolve any billing issue by email — billing@duolyx.com — and we respond quickly.
6. Third-party fees
Duolyx does not charge platform fees on top of Stripe’s standard payment-processing fees. Those fees are collected by Stripe when you pay us and are not refundable by Duolyx.
7. Contact
Duolyx LLC
Billing: billing@duolyx.com
Support: support@duolyx.com